Contact Us

Contact address : Number 63 Oriola Street Alapere Ketu
Email: info@bellenoorfurniture.com
Phone Number: 09056263377

FAQs
1.) Do you ship to my city and locations
We currently deliver in Lagos Nigeria. We are coming to other cities soon and will keep you posted!
2.) What is the estimated delivery time
Products are typically dispatched within 1-4 days of order confirmation depending on Your destination Once the product is dispatched for delivery we will notify you of the same.
• While we try to ensure that the Product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not got in touch with you.
• For Custom orders and pre-orders, the estimated delivery time is 15 – 20 days starting from the day of shipping. Please note that we will NOT be able to ship pre-orders earlier than the indicated time.

3.) Are there any Shipping charges or additional charges.
We do not charge for shipment over 250,000 Naira. We charge for shipments and the amount is calculated at order checkout page by the system. Any additional charges sales taxes shall be borne by us.
4.) How do I track my order?

We try our best to deliver your Product before you can even think ‘Where is it now?’ i.e. well within 9 days of your order (or 10 days of the promised shipment date in the case of custom orders pre-orders). In a few cases however, we take closer to our promised 10 – 12 days for delivery. In such cases, we proactively call / email the customer to inform them of the status of their product and where it is in transit. In the rare case when you have not received any communication from us for 10 days after order (or 10 days after promised shipment date in the case of pre-orders) do give us a call at our customer care number or email us at info@bellenoorfurniture.com

5.) What should I check when the product is delivered to me?

For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well.

For all products that require wall installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product.

6.) What if I receive a damaged product?

Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as outlined in the warranty policy.

We work with manufacturers who follow our specialized quality control measures to ensure the product is up to our standards when you receive the product. In case you receive a damaged bed, sofa, entertainment stand, dinning chair and table. Please bring it to the notice of the delivery personnel immediately during delivery.

Our team will assess the damage and get back to you within 2 business days. Depending on the degree of damage, we will either repair the product, or offer you a replacement.
7.) Can I cancel the order?
Cancellation after confirmation of payment is not allowed

Once we have delivered the product and left the customer’s premises, we will not be able to accommodate any cancellation or replacement requests (other than as covered by the product warranty). We recommend that customers be present at the time of delivery to check for any possible manufacturing defects. Should there be any, please inform the Service Associate. Our delivery staff will assist you with any questions you may have.